OUR 14 DAY FREE* RETURN POLICY
Hot Hitters purchases may be returned FREE* within 14 days! It’s as easy as 1, 2, 3:
- Email us a photo of your defective product at [email protected]
- Send us your defective product at the below-stated address.
- We will reach out to you with the tracking information of your replacement product.
Hot Hitters return address: 31 rue de la Croix Saint Roch, Moissy-Cramayel, France
*Note: If you are not satisfied with your purchase, simply return the item within 14 days of receipt. The returned item(s) must be in their original (new) condition, including all tags, packing, and accessories.
You will receive a credit via the original payment method, less shipping charges. To be eligible, your original item must have been shipped via our Boxtal parcel forwarder. We do not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our returns department in error. Orders shipped outside of France are not eligible for free returns program. If you have questions or need assistance, please do not hesitate to email us at [email protected]
Custom Merchandise Warranty
We are unable to change or cancel custom items after 3 business days of order receipt. NO changes are allowed after custom glove information is submitted.
All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer’s warranties, but not against mishandling or uncommon abuse. Defective merchandise will be replaced or repaired depending on the manufacturer’s policy. Replacements will be same stock number, color and size.
Defective or Used Items
If an item is reported as “defective” (this does not include bats) and returned to us, we will send out a replacement at no cost. Once the “defective” item is returned to us and, upon inspection, is deemed to be customer abuse and not a product defect, we will charge for the replacement item that was sent out.
We do not accept returns on gloves that have been steamed.
Gloves that have mesh materials or that are under $99 are not recommended for glove steaming.
Gift cards cannot be returned for refunds.
Returns In Error
We are not responsible for returns of products not purchased from us and sent to our returns department in error. We do our best to return the package to the sender, but cannot guarantee the shipment back to the sender. No tracking information is collected or provided.